Cengage is a platform used to help reinforce course content using trainings, labs, projects, and more, depending on your instructor’s preference. Your instructor should have Cengage integrated into your Moodle course, so there’s no need to access Cengage assignments outside of Moodle. Checkout some tips below that will help you navigate the Cengage platform.
Cengage Tips:
- Have two classes in one semester that requires Cengage Unlimited? You only have to buy the Cengage code ONCE! That one access code should allow you entry to both courses. (Be sure to access the assignments through Moodle for each course individually.)
- Bought a year long Cengage access in the previous semester? That access code should still function for the next semester.
- Here’s a video on How to Set Up Your Cengage Account.
- There’s a two week FREE trial period for students who cannot purchase the access code immediately.
IMPORTANT NOTE: After the two week trial period expires, you will no longer be able to access Cengage content or review previous submissions. - Cengage consists of several different products, so you may hear the following: MindTap, SAM, WebAssign, etc. They all fall under Cengage.
- At the beginning of every semester, Cengage’s support team offers “Office Hours” via Zoom to help you with any of your Cengage questions or concerns. For this semester, checkout the hours below:
Spring 2024 Cengage Office Hours
ELIMINATE STRESS BY OFFERING YOUR STUDENTS A LIVE CONNECTION WITH A CENGAGE EXPERT!
During this time, students will have the ability to get their questions answered regarding registration, pricing, and learn best practices to ensure a successful semester.
When: Starting Tuesday, January 16, 2024 through Friday, March 1, 2024
Monday/Wednesday/Friday 12:00 PM – 2:00 PM Eastern
Tuesday/Thursday 1:00 PM – 3:00 PM Eastern
Students or Instructors can Join during any of the times list above by using the following link:
https://cp.cengage.com/OfficeHours_IS-Fredette
If you have a student who has a support issue and cannot attend one of the sessions, the best course of action is for the student to go to www.cengage.com/support, submit a ticket and then call 1-800-354-9706 for assistance. Wait times during peak hours may be higher, but either attending an office hour or calling for assistance will ensure students get expedient service to resolve the issue.
Below are a few quick tips for a great experience.
- Have your computer up and be ready to screen share with the Cengage Technical Support Team.
- While you wait for our tech team member to join the call, fill out a ticket to expedite the process.
- After your conversation with our Tech Team, you will receive a case number. If you feel your problem wasn’t fully resolved, you may forward that case number on to your professor who will share it with your local Cengage rep for escalation.
*Additional registration resources can be found here